From check-in process to in-flight meals, we review flights to and from Australia to help you choose your next carrier.
Can't decide which airline to fly? Wondering what it's really like on board?
We've put the following airlines to the test and have reviewed our experiences flying and checking our their airport lounges to help you make the best decision about which carrier to book for your next trip.
Our flight reviews are based on personal and business travels on commercial flight routes during normal operation. We may write reviews based on media trips, but this will always be mentioned and we will always offer an honest, open and unbiased critique.
Key factors we consider include the following:
Check-in process. How easy/difficult was it? Were there self-service terminals? How long were the lines at the counter? How was the service?
Legroom. Is there enough to stretch out?
Departure and arrival time. Was the flight prompt? If not, how did the airline handle it?
Boarding. How organised was this?
Price. Did the airfare match the flight quality?
Time of the flight. Was it convenient?
Service. Were the crew members friendly and accommodating? How timely were meals served?
Meals. If eaten, how were the quality and taste? On low-cost airlines, if these were paid, were they well-priced?
Entertainment. Was this up to date? How is the variety of entertainment options?
Carry-on luggage restrictions. Is this strict? Is it imposed at the gate?
Wi-Fi. Did the flight offer this? Was it complimentary? If not, was it worth it?
Plane model. Is it modern or outdated?
Frequent Flyer opportunities. Were they available? How many points and status credits can you earn on the journey?
General atmosphere. Has the plane been cleaned well? Is the temperature comfortable?
Quiet zones. If used, did they meet expectations?
Layover. If there is one, what is it like? Were bags transferred or was it self-transfer?
Sustainability. What sustainable initiatives are being run by the airline or airplane?
After flying, we rate each journey on a scale of 1 to 5 stars. Here's what the ratings mean:
5 stars: A truly exceptional flight with perfect service, speed, comfort and extras.
4 stars: An almost seamless journey with perhaps one or two insignificant issues.
3 stars: A comfortable flight with everything as expected.
2 stars: Significant issues throughout the flight process, though some saving graces.
1 star: A poor journey, riddled with frustrations. This could be major delays, rude service, lack of communication or disappointing meals.
Stephanie Yip was the travel editor at Finder and has been writing about travel and lifestyle for over a decade. She has written for a range of travel publications including Thomas Cook Magazine and Showpo. Stephanie has a Bachelor of Communications from the University of Technology Sydney, Australia, and has visited over 50 countries (and counting). She has a passion for sharing her experiences and knowledge of travel and helping consumers stretch their travel cash while on holiday. See full bio
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Important information about this website
Finder makes money from featured partners, but editorial opinions are our own.
findershopping.com.au is one of Australia's leading comparison websites. We are committed to our readers and stand by our editorial principles.
We try to take an open and transparent approach and provide a broad-based comparison service. However, you should be aware that while we are an independently owned service, our comparison service does not include all providers or all products available in the market.
Some product issuers may provide products or offer services through multiple brands, associated companies or different labeling arrangements. This can make it difficult for consumers to compare alternatives or identify the companies behind the products. However, we aim to provide information to enable consumers to understand these issues.
We make money by featuring products on our site. Compensation received from the providers featured on our site can influence which products we write about as well as where and how products appear on our page, but the order or placement of these products does not influence our assessment or opinions of them, nor is it an endorsement or recommendation for them.
Products marked as 'Top Pick', 'Promoted' or 'Advertisement' are prominently displayed either as a result of a commercial advertising arrangement or to highlight a particular product, provider or feature. Finder may receive remuneration from the Provider if you click on the related link, purchase or enquire about the product. Finder's decision to show a 'promoted' product is neither a recommendation that the product is appropriate for you nor an indication that the product is the best in its category. We encourage you to use the tools and information we provide to compare your options.
Where our site links to particular products or displays 'Go to site' buttons, we may receive a commission, referral fee or payment when you click on those buttons or apply for a product.
When products are grouped in a table or list, the order in which they are initially sorted may be influenced by a range of factors including price, fees and discounts; commercial partnerships; product features; and brand popularity. We provide tools so you can sort and filter these lists to highlight features that matter to you.
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We update our data regularly, but information can change between updates. Confirm details with the provider you're interested in before making a decision.
