Top retailers offering Price Match Guarantees you need to start using

Save $$ on everything from flights and hotels to appliances and homewares.

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Stephanie Yip

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The shopping market is literally flooded with similar products, and so the competition for your hard earned dollars is understandably high. Don’t settle for ‘cheap enough’, play your cards right and you can get your purchase so bang-on cheap, you’ll feel sorry for the retailer. Well, almost.

Tips and tricks of the game:

  • Don’t sweat the small stuff: Sometimes the time spent comparing is not worth it. A lot of retailers offer price match guarantees because they know they’ll only loose pocket-change out of it. What you want to do is research the big things, like flights and appliances. But if you’re really into saving all the pennies to make the pounds, then go ahead and match all your purchases.
  • Match when the conversion rate is right: Sometimes your price matches will allow you to compare overseas merchants, like Amazon (see below). When the conversion rate is in your favour, start comparing to find the differences.
  • Don’t be afraid to request: Many people ‘can’t be bothered’ asking, or, if they don’t see a price match guarantee, don’t believe that they’ll be offered a competitive price. You’ll never save money with that attitude. Ask! The worst thing they can say is no dice.
  • Read the terms and conditions: All retailers will have specific terms and conditions that could render your claim invalid. These can include: making sure the item is in stock, same day pricing, the exclusion of non-public discounts and mispriced stock, and the location of the competitor. Know their exclusions and conditions.

Finally, one important thing you should know before getting into the Price Match Guarantee game is that a lot of retailers offer it, but they don’t advertise it greatly. You might find it on their homepage, OR you may have to dig. That’s okay – we’ve done the digging for you.

Here are some of the gems we’ve found that’ll teach you the importance of never settling for ‘cheap enough.’

jetstar_v_tiger

Jetstar: Find a lower comparable fair online and Jetstar will beat it by 10%.

Qantas’ low cost carrier has a ‘Beat Price Guarantee’. You can find it at the very bottom of their site under the heading ‘Guarantees’.

The catch: You have to chat to a customer service representative via online chat when you find your deal and you have to purchase the flight/holiday package you’re challenging there on the spot. At the discounted price, naturally.

How to use it: Being a low-cost carrier already, you might think it’s difficult to find a lower comparable fair, but you can. Think:

Tigerair. Compare the dates and destinations, and if Tigerair is lower contact Jetstar immediately with the web details. Bonza is also worth a look.

How much could you save? $$

Appliances-Online logo

Appliances Online: Find an identical product at a lower price and Appliances Online will match it.

If you find a cheaper price advertised by an approved retailer within the last 14 days, Appliances Online will price match with an identical product it sells.

The catch: Appliances Online's price match guarantee is limited to Australian retailers with physical retail stores (so no eBay or Amazon.) The full list of approved retailers is as follows: Betta Electrical, Big W, Bing Lee, David Jones, E&S, The Good Guys, Harvey Norman, JB HiFi, Joyce Mayne, Myer, Retravision, Target, Appliance Central. In addition, Appliance Online will not price match a handful of agency brands, including Hoover, Weber, ASKO and Miele. (See the full list to excluded brands.)

How do I use it? Contact the customer service team who will confirm the price match over the phone (1300 000 500) or on live chat. You will need evidence of the advertised price and the retailer where you have found it.

How much could you save? $$

hotels_v_expedia

Hotels.com vs Expedia: Price Match Guarantee

Found a lower price? Let Hotels.com or Expedia know and they’ll match it.

The catch: It’s only a price match, not a ‘we’ll beat it’. So while you’ll still be paying the lowest price on the market for your travel needs, you won’t be laughing all the way to the bank.

How to use it: Make it easier on yourself and use price comparison websites for hotels and packages to determine what you could be paying. Book it, then call the online travel agent up about it to get them to match the price, and refund you the difference.

For Hotels.com: If you’ve already booked a hotel with Hotels.com, keep an eye out in case any other sites drop their prices. If they do, call them up again. They’ll match prices up until the day you check in. Note: price match doesn’t include loyalty program and blind booking prices.

For Expedia: Their grace period isn’t as generous, giving you only 24 hours from the time you book with them to find something cheaper to claim money back. If your claim is accepted, you’ll also earn yourself a $50 voucher to spend with Expedia in the future.

How much could you save? $$

eBay logo

eBay: If you've made a purchase through eBay and then found your item cheaper elsewhere within 48 hours, eBay will gift you a voucher for the difference + 5% off the online retail website's price (up to $150).

Forget buyers regret. If you find a cheaper price elsewhere, eBay will gift you a voucher of the difference + 5%.

The catch: You have to purchase a new, fixed-price item from eBay and then spend the next 48 hours checking out the competition. eBay will only accept a price from a competitor if it considers the store an approved retailer.

How do I use it? Make sure you have your item ID from your eBay purchase (found in your order confirmation) and a link to the item on the competitor's website (item must be identical and in stock). Call or chat to the customer service team who will check the retailer's website along with eBay's T&Cs to ensure that the product is eligible. Once approved, your voucher will be emailed to you.

How much could you save? $

emirates logo

Emirates: Emirates Best Price (Match)

Book through Emirates, and you can’t go wrong. Because if you find the same flight for less, Emirates will refund you the difference.

The catch: The difference has to be equal or greater to US20. Other conditions include: it’s only valid for economy flights, you must have paid for your flight already in full, and the flight you purchased must be operated solely by Emirates.

How do I use it? Once you’ve found the competitor’s lower price, log onto the Emirates site and fill out the online claim form.

How much could you save? $$

davidjones logo

David Jones: Should you find a lower price for the same product elsewhere, David Jones will happily match it

The large department store is promising a handful of financial help, including price matching and lowering its everyday prices.

The catch: David Jones will beat the price of most identically stocked items – with quite fair exclusions. It won’t compete against a stand-alone online retailer, any clearance/liquidation/outlet/auction or likewise stock, and any special orders that aren’t part of the David Jones standard range.

How to use it: There are no online forms, so you can either visit the store armed with your proof of competitor’s pricing, or you can contact them online.

How much could you save? $

the good guys logo

The Good Guys: If you find a lower price online or advertised within 30 days of your purchase, and The Good Guys will refund 120% of the difference

This deal is pretty sweet, we’ve got to admit. Because it involves getting all of the difference back. And then some.

The catch: You have to buy the item from The Good Guys first. Then spend up to 30 days on the ball scouting the catalogues for the same item to query them up on. The Good Guys will only accept a competitor's price if they are an authorised dealer in Australia for the relevant manufacturer and the item is available for immediate shipment. Price match excludes online marketplaces like eBay.

How to use it: Keep an eye out on the market. Because you’ve got a 30 day grace period, you might be able to anticipate price drops with competitors to make the most of it. You can organise your price back refund online. Once they’ve verified the price and availability of the competing item, they’ll organise to refund you 120% of the difference in prices.

How much could you save? $$

danmurphys logo

Dan Murphy's: Lowest Liquor Price Guarantee

Hidden in plain sight, Dan Murphy's guarantees you're getting the best booze for your buck.

The catch: Competitors must have stock available, and the stock must be within 10km of the Dan Murphy's store. This doesn't mean you have to be in-store to buy it, as you can set your nearest store on the Dan Murphy's website and research from there. Note: the online store's prices are (for the most part) regulated to reflect nationwide prices, unless you're in South Australia where the legislation differs.

How to use it: Show Dan Murphy's a competitor's price and they'll beat it.

How much could you save? $

Who else is doing price match guarantees?

Keep these names in mind next time you go browsing the racks:

  • oo.com.au: Lowest Price Guarantee. Find a lower price on a stocked item and oo.com.au will beat it. Valid for 7 days after your purchase.
  • 1st Choice Liquor: Lowest Price Promise. The competitor’s price must be valid on the same day and be located in the same state.
  • Best Buy: Price Match Guarantee. While this is a price match ONLY, the nice thing about it is that you don’t have to go through the gruelling process of waiting for your difference to be returned or refunded to you. Simple find the competing retailer, and call up Best Buy to discuss. Or, print out the competitor’s product page and bring it in store.
  • Kmart: Price Promise. If you find a better price, Kmart will match it. Sadly, this doesn’t include online prices, clearance or warehouse outlets.
  • Flight Centre: Lowest Airfare Guarantee. Found a price that’s less than what your Flight Centre rep quoted you? Then they’ll beat it by $1. If they’re unable to do that, then you’ll fly free.
  • Officeworks: Lowest Price Guarantee. Or they’ll beat any competitor’s price by 5%. Prices online can only be matched by other prices online. Compared price must include all delivery charges.
  • Chemist Warehouse: We Beat Any Prices. Compare them against bigwigs like Priceline and if a competitor is lower, they’ll beat the price by 10%. Excludes ‘online only’ prices.
  • Harvey Norman: Best Price Guarantee. Harvey Norman will price match any genuine competitor's advertised price. This guarantee is valid for identical items advertised 7 days prior and 7 days after your purchase with them and must include all delivery and installation costs to be eligible for the price match. The item must also be in stock with the competitor and ready for immediate delivery. Other exclusions include competitors that don't operate multi-store omni-channel retail operations (i.e. valid competitors must operate more than one physical retail store), conditional offers, offers by resellers, clearance seconds or refurbished lines and offers that require delivery from overseas.
  • Luxury Escapes: Lowest Priced Airfares. If you find a price they can’t beat, they’ll price match it AND give you a $250 voucher towards your next Luxury Escape. Sadly, this excludes prices provided by low-cost carriers like Jetstar and Tiger.
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Stephanie Yip was the travel editor at Finder and has been writing about travel and lifestyle for over a decade. She has written for a range of travel publications including Thomas Cook Magazine and Showpo. Stephanie has a Bachelor of Communications from the University of Technology Sydney, Australia, and has visited over 50 countries (and counting). She has a passion for sharing her experiences and knowledge of travel and helping consumers stretch their travel cash while on holiday. See full bio

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